SHIPPING & RETURNS

SHIPPING

 

During sale period please allow additional 1-2 days for despatch.

 

Standard $8.95 (1-7 business days) or express $11.95 shipping (1-3 business days) 

 

International orders are sent with Australia Post at the following costs;

 

  • NZ and Asia Pacific - $25 for orders less than $150 and $45 for orders greater than $150

 

  • US and rest of the world - $45 for orders less than $150 and $60 for orders greater than $150 

 

* Please note disruption for delivery to Victoria. Australia Post has stated the delivery window will vary from usual 1-7 days so please allow for this when ordering. 

 

** For express delivery orders must be placed before 12PM AEST to be despatched on same day

 

 

 

 

 

RETURNS

 

 

THIS IS A FINAL SALE WITH NO REFUNDS, EXCHANGES OR CREDIT NOTES UNLESS ITEM IS DEEMED A MANUFACTURING FAULT UNDER AUSTRALIAN LEGISLATION

 

All final sale cannot be returned unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.


Our policy lasts 14 days. If 14 days have gone by since receipt of your purchase, unfortunately we can’t offer you a store credit or exchange. 

 

To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also have all tags attached on the garment.

 

Return credit amount or exchange value will match the discounted price at purchase. 

 

To complete your return, please email customercare@theafterseason.com for an RA (Return Authorisation) clearly stating reason for the return. If wrong item was sent or there is a fault please attached photo with the email.

 

We do not cover the cost of shipping to return an item for exchange. Please include a pre-paid return post satchel in your order for the shipping of your replacement item. Returns sent without a paid post satchel will be charged an additional shipping cost, to be paid before processing your exchange.

 

Any items received not in keeping with the above will be returned to the purchaser.

 

REFUNDS (If Applicable)

 

In line with Australian Consumer Law we will refund, replace or repair any faulty items. Faulty is defined as a manufacturing fault.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

** PLEASE NOTE WE ARE UNABLE TO APPLY PROMO CODE AFTER THE ORDER HAS BEEN PLACED AND CONFIRMED