SHIPPING & RETURNS

SHIPPING

 

Free standard shipping on all Australian orders over $280.

 

Orders under $280 have the option of standard $8.95 (1-7 business days) * or express $11.95 shipping (1-3 business days) **.

 

International orders are sent with Australia Post at the following costs;

 

  • NZ and Asia Pacific - $25 for orders less than $150 and $45 for orders greater than $150

 

  • US and rest of the world - $45 for orders less than $150 and $60 for orders greater than $150 

 

* Please note disruption for delivery to Victoria. Australia Post has stated the delivery window will vary from usual 1-7 days so please allow for this when ordering. 

 

** For express delivery orders must be placed before 10am AEST to be despatched on same day

Please note Express Post guarantee temporarily suspended from Australia Post. Express Post is still available and will continue to be prioritised as the fastest option for customers but may not always meet the next business day delivery standard. 
 

 

 

 

 

RETURNS

 

 ** PLEASE NOTE NO RETURNS ON ANY ITEMS BOUGHT WITH THE EXTRA 50% OFF CODE 'SPRING50' SO PLEASE CHOOSE CAREFULLY.

THIS IS A FINAL SALE ITEM WITH NO REFUNDS, EXCHANGES OR CREDIT NOTES UNLESS ITEM IS DEEMED A MANUFACTURING FAULT UNDER AUSTRALIAN LEGISLATION**

 

For the full rest of the items on the website without further discount we do offer an exchange or credit note on items within 14 days of receiving your order. We are unable to offer refunds on items unless deemed a manufacturing fault. 


Our policy lasts 14 days. If 14 days have gone by since receipt of your purchase, unfortunately we can’t offer you a store credit or exchange. 

 

To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also have all tags attached on the garment.

 

Return credit amount or exchange value will match the discounted price at purchase. 

 

To complete your return, please email customercare@theafterseason.com for an RA (Return Authorisation) clearly stating reason for the return. If wrong item was sent or there is a fault please attached photo with the email.

 

We do not cover the cost of shipping to return an item for exchange. Please include a pre-paid return post satchel in your order for the shipping of your replacement item. Returns sent without a paid post satchel will be charged an additional shipping cost, to be paid before processing your exchange.

 

Any items received not in keeping with the above will be returned to the purchaser.

 

REFUNDS (If Applicable)

 

In line with Australian Consumer Law we will refund, replace or repair any faulty items. Faulty is defined as a manufacturing fault.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.